2 Priory AvenueCavershamReading, RG4 7SFTel: 0118 947 6828
Our Patient Participation Group (PPG) has produced some helpful guides to help you get started on Patient Access. The system enables you to access your medical records, make an appointment or request a prescription directly through a secure online account. To view the guides click here...
To make an appointment with the doctor, nurse or practice nurse either:
If you are registered for Patient Access you can also book appointments online.
If you would like a free text reminder about your appointments to your mobile phone, please complete the consent form or ask at Reception the next time you visit the Surgery
If you feel you need to see a health professional the same day and we are unable to offer you an appointment, please tell the receptionist. She will ask for your telephone number and a brief description of the problem which will enable us to decide which health professional is best suited to help deal with your condition. A health professional will telephone you back as soon as they are able. In exceptionally busy periods this may take up to three hours so if the problem is very urgent please ensure that you tell the receptionist.
When the health professional speaks to you they will either give you the advice you need on the telephone or give you an appointment the same day. If you have given a mobile number, please ensure that it is switched on.
If you do not need an appointment on the same day you can book an appointment between two days to four weeks ahead. We will try to give you an appointment with the doctor of your choice, but when he or she is not available you will be offered an appointment with another doctor. Nurses’ appointments are all pre-bookable.
If you are registered for Patient Access and have internet access, you can access your local GP services 24 hours a day.
If you would like to register, please call in at the surgery reception desk and ask to register for online patient access. The receptionist will print out a "Registration Letter" with details of how to register from home. The instructions are easy to follow. For data security reasons, the receptionist will ask to see a form of personal identification e.g. passport or driving licence.
Home visits are normally reserved for emergencies, the elderly and infirm. Please contact the surgery before 10.30am
Give the receptionist the patient's name, age, address, and telephone number. It is also helpful to briefly state the reason for the visit in order that the health professional can decide in which order to make their calls.Please do not call a health professional out unless the patient is obviously unable to come to the surgery. Home visits take far more time, and sometimes full examinations and tests cannot be done in the home.
Home visits are only available for patients who are housebound because of illness or disability.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the surgery.
Some problems such as severe chest pains or shortness of breath are medical emergencies and you will be advised to dial 999.
If you wish to know your results please telephone the enquiry line after 11am. Also please note that if you have internet access your test results will be available to you on line 24/7
If you are registered for Patient Access you can check your results there.
Specimens are taken to the hospital at 10.45am and 4.00pm.
The time taken for us to receive the reports vary. When you take your test you will be told how long it will be before the results are returned to the practice.
You will be notified only if the result is abnormal, except in the case of cervical smears where you will always receive the result.
Note that the practice has a strict policy regarding confidentiality and data protection and we will only release test results to the person to whom they relate unless that person has given prior permission for the release of this data or they are not capable of understanding the results.
It is your responsibility to check your results and to make an appointment to discuss them with your doctor if you are advised to do so.
If you wish to speak to a particular doctor please leave a message with the receptionist.
If you feel the matter is more urgent you will be referred to the Duty Doctor.
Our Patient Participation Group has developed a new resource which can help you to navigate your online patient records. The two quick visual guides show you what each of the EMIS Patient Access screens looks like and how to make an appointment or request a prescription.
Getting Started on Patient Access
Making Appointments and Ordering Prescriptions Online
Please help them to help you.
Please see below information which will help you to decide who you need to see to help deal with your health care needs.
Your local pharmacist can give you expert advice or information on healthcare, see list below for areas covered, as well as helping with your medication.
Highly trained Nurses who work very closely with the Doctors, they deal with and treat a wide range of both minor and acute conditions.
Any of the above conditions that a Pharmacist feels they cannot deal with, or the condition is getting no better. Also conditions below.
Highly trained Nurses who manage/review patients with any of the following chronic diseases
Trained health care support worker who supports the practice nurse and nurse practitioner
If you have any of the following then see your optician. They have emergency appointments to see such problems.
Some opticians can give you a prescription and ALL can refer to a hospital
If you have any of the following please see your dentist.
Dentists can give you a prescription and can refer on to the hospital
The practice is continuously trying to develop ways to make the patient contact with the Practice as seamless as possible.
Our aim is to improve the method by which we deliver our services to our patients. In order to do this, the practice is introducing a SIGNPOSTING SYSTEM for appointments. This is to ensure that patients are seen by the most appropriate member of the clinical team based on medical needs and condition at the time.
We would wish to reassure our patients that the Doctors work very closely at all times with all staff and are fully involved in every aspect of your medical care.
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