Welcome to Priory Avenue Surgery
Your clinical team at Priory Avenue Surgery take pride in providing all our patients with the best health service and advice.
We are open every day from 8.00am to 6.30pm (excluding bank holidays). All appointments should be pre-booked either by phone, online or in person at reception. Click here for weekend opening times.
Our reception phone lines are open 8.00 to 12.30 and 2.00 to 6.30 Monday to Friday.
It is in the best interests of all our patients to have our telephone lines open and our reception team focused on booking doctor appointments during the hours of 8.00am until 11.00am.
Please call after 11.00am to discuss any other issues.
Like many other General Practices throughout the UK, we are going through challenging times due to staff recruitment and increased patient demand. We are contiuing to provide a good service with the use of locum doctors so you are likely to see different doctors on multiple visits. Our clinical system provides all our clinicians with your up-to-date medical history and there are some benefits in having other clinicians oversee your health with a different pair of eyes; a sort of second opinion.
We are recruiting new doctors and hope to have a full compliment of permanent clinical staff by March 2015.
Our statement of purpose - click here:
Care Quality Commission Report
We are disappointed to confirm that the Care Quality Commission (CQC) has announced that Priory Avenue Surgery has been placed in ‘special measures’. We know that this will be concerning to our patients and wish to give every assurance that the care you are receiving is safe and accessible.
An action plan for the surgery is already in place and we’re making great progress in recruiting new, permanent GPs at Priory Avenue. In the meantime, we’ve reviewed our infection control paperwork processes and increased the number of GP sessions available. If you’re ill and you need to see a Doctor urgently, then you will be seen the same day.
The CQC has recognised that Priory Avenue patients are treated with compassion, dignity and respect. That won’t change. We’ll also continue to involve you in decisions about your care and treatment, just as we always have.
We’re proud of our near-maximum (97%) achievement in the Quality Outcome Framework, which measures the effectiveness of patient quality of care.
We’ve every confidence in meeting the necessary improvements called for by the Care Quality Commission and continue to work hard on your behalf. We ask that you continue to support us at this time and, above all, please speak to us about any concerns you may have.
- We have developed an initial ‘frequently asked questions’ page for patients. This will be updated regularly.
- If your question isn’t answered by the FAQ or if you have a concern, please email firstname.lastname@example.org with your questions about the CQC report, or leave a comment in the box at reception. We will respond to individual enquiries within 5 working days and, where appropriate, update the FAQ page
- Information from the CQC about special measures provisions can be found here
- We are working with NHS England and North West Reading Clinical Commissioning Group to put inprovements in place. For more information about these organisations please use these links:NHS England and North West Reading Clinical Commissioning Group
Patient questions and answers click here:
Media Statement click here:
(Site updated 25/01/2015)